These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Abaris International Ltd. Please read them carefully before placing any order. By making a transaction with us, you are agreeing to these terms and conditions. We may change our terms and conditions at any time, without notice, so please do not assume that the same terms will apply to future transactions. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales.
Contact Details / Registered address
This website is owned and operated by Abaris International Ltd
Registered in England - Company Number: 4743012
VAT number: 810 3237 77
Registered business address:
Abaris International Ltd
If you need to contact us:
- email us at firstname.lastname@example.org
- call customer services on +44 (0) 1484 768277
If you would like to contact us in writing please send all correspondence to our business address above.
We are open:
Monday to Friday - 9.00am to 5:00pm or later, just try us!
We aim to be as flexible as possible and are normally available to open at weekends for anyone wishing to buy equipment on a Saturday on Sunday (we will endeavour to open the office, just call us during office hours, to ensure it is possible on the day you wish).
We are open for both walk-in sales and internet sales.
Making A Purchase
Making a purchase online is easy. Simply browse our website and add any items that you wish to buy to your shopping cart by clicking ‘Add to cart’, at this point you can change the number of a particular product you require, to purchase more items simply click on the ‘Continue Shopping’ button or to complete your purchase click the ‘Checkout now’. You will need to fill in delivery and card details in a secure area before the final stage of entering your card details or PayPal information.
When you place an order with us you are making an offer to buy goods. We will send you a 'Confirmation of your Abaris International order’ email to confirm that we have received your order. We will contact you if any items are not in stock or if there have been any pricing errors. Once we have checked the price and availability of the goods, we will contact you again by email or text to confirm your order has been dispatched, this will be our confirmation that we accept your order. Note: we cannot confirm the price until you order. All offers are subject to availability and while stocks last.
We are also pleased to accept orders by e-mail, telephone and post.
Application of terms
i. No order placed by the Buyer shall be deemed to be accepted by the Abaris International Ltd until a written acknowledgement of order is issued by Abaris International Ltd or the Goods have been despatched to the Buyer.
ii. Any quotation is given on the basis that no Contract shall come into existence until the Abaris International Ltd despatches an acknowledgement of order to the Buyer.
Pricing, Website Information and Print Errors
All information on our website, including prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. The website is under constant development and manufacturers may change specifications, conformities and pricing without giving notice. We endeavour to keep track of these changes and keep the website information accurate. We reserve the right to alter our prices and specifications without notice. Abaris International Ltd gives no warranty or assurance about the content of the Website.
We accept all major credit and debit cards as well as PayPal and UK cheques. Please note that for cheque orders we reserve the right to await successful clearance of funds before shipping your goods. We must receive cheques and postal orders within 7 days of your order being placed. If not, we will inform you by email. If we have still not received your payment after a further 7 days you will be emailed with notification of your order being cancelled.
Ownership of the goods
All goods supplied to the customer remain the property of Abaris International Ltd until final payment of all sums owing in respect of those goods has been received in full by us and the funds have cleared.
Website Security - Norton VeriSign
Abaris International Ltd takes precautions to protect users' information. Our website is Secured by Norton VeriSign - VeriSign is a leading global Certification Authority (CA). Their SSL and code signing digital certificates are used globally to secure servers, provide data encryption, authenticate users, protect privacy and assure online identifies through stringent authentication and verification processes. When sensitive information is submitted via our website, that information is encrypted and is protected with SSL (digital encryption). The servers on which we collect and store personal information are kept in a secure environment.
Certificate features and benefits:
- Encryption Up to 256-bit encryption enabled
- Browser Capability Highest in industry
- Certificate Details Domain name only
- Trusted Site Seal Included (available in 18 languages)
Card Processing Security - Sage Pay
All our payments are processed by Sage Pay with all transaction information passed between our website and Sage Pay’s systems being encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing we pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Sage Pay's Encryption and Data Storage
Once on Sage Pay's system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data Sage Pay hold is extremely secure and Sage Pay are regularly audited by the banks and banking authorities to ensure it remains so.
Sage Pay's System security
Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.
Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. Sage Pay are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.
Delivery Schedule and Details
We pride ourselves on our rapid service and aim to despatch all orders promptly. The majority of orders placed before 3pm Monday to Friday are sent out the same day as the order is received and delivered the next working day - See below for information on timed and weekend deliveries (This is dependent on stock availability; we will contact you on the rare occasion something is out of stock).
Orders to the Highlands, Islands may be a two-day delivery and overseas will be longer. Please also note that our cheaper non-courier delivery (via Royal Mail) can take in excess of 3 days. For time-critical orders we advise calling us so we can process the order as a matter of urgency and confirm the delivery schedule. We cannot be held liable for any consequential loss caused by late delivery, or failure to deliver.
Please note! Orders placed after close of business Monday to Thursday will be processed the next day. Orders placed after close of business on a Friday or at a weekend will be processed on the Monday. Orders for overseas delivery must be placed before midday, otherwise the courier will process the order the following day.
If you opt for courier delivery you will receive an email or text on the day, we dispatch your order informing you that it is enroute, and a further email or text at around 7:30am on the morning of the day of delivery, giving you a 1-hour window when your delivery will arrive.
For operating efficiency, we reserve the right to send your order via courier rather than Royal Mail (you will not be charged any additional amount for this upgrade).
Please allow slightly longer for the busier periods at Christmas and during the sales. All goods are subject to availability and in the event, we are unable to supply your goods within thirty days you will be informed immediately and advised of the expected delivery date. Outstanding orders / items can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given.
Note: Any free delivery offers are limited to mainland UK and do not generally include the Highlands, Islands etc.
Timed deliveries / Saturday Sunday deliveries
We are able to arrange timed deliveries (pre-1030am / pre-12) and deliveries at weekends (Saturday pre-1030am / pre-12 and Sunday anytime). Some of the timed delivery options are available via the website, for others including a Sunday delivery, please call the office for a confirmed price and to arrange the alternate delivery. Important Note: Timed deliveries are subject to stock availability (we will contact you if any of your order is not in stock so you can confirm if you would like us to split the delivery) and must be placed by 3pm Monday to Friday (after 3pm please call us as you may still be able to catch our couriers).
Low delivery charge guarantee
If you get to the basket stage of the order process and feel that our delivery charge is too high, then simply contact us and we will look to reduce this, possibly by opting for a slower delivery service (normal deliveries are next day - except for the highlands, islands etc)
Our appointed carrier will deliver the goods to the delivery address you gave us. It is therefore important that this address is accurate. They will not leave the parcel without a signature. With this in mind please provide a delivery address where the parcel can be signed for between the hours of 08:00am and 6:00pm. In most circumstances, we are happy to arrange delivery to your place of work if that's more convenient.
If you ask for your delivery to be left without a signature or somewhere other than the delivery address, or you contact the courier directly and change the delivery address, this is done at your own risk and we will not be held liable for the theft / loss of your delivery. The carriers Proof of Delivery (POD) is final.
If you’re using PayPal to pay, please make sure they have your current address, as this is the address, we must send your order to. We will not be held liable for missing goods if your address on PayPal is incorrect.
Denial of receipt
In the unlikely event that your parcel / consignment goes missing in carriage, you are required to satisfactorily complete and submit all forms required by the courier and to cooperate with them in full. We will not be held liable for any loss or damage if you fail to do this. We will only issue a refund once the courier has received all the requested information and is satisfied with the circumstances.
You can view your postage cost in ‘Your Cart’ by simply entering your delivery country and postcode into the ‘Estimate delivery cost’ section.
Damaged delivery and /or missing items
If your order has been damaged in transit and / or items are missing, you must:
- sign for the delivery as damaged
- take photographs of the damaged packaging and send them to us
- notify us within 24 hours of delivery
We will not be held liable for any loss or damage if you fail to do this.
We try our utmost to send orders out correctly, but errors do occasionally happen. If the item(s) received or the quantities do not match what you ordered, please notify us within 24 hours of delivery. We will not be held liable for any errors if you fail to do this.
We will endeavour to send the correct item(s) out to you the same day, and arrange delivery of that item(s) and collection of the wrong item(s) the next day (slightly longer for Highlands and Islands and overseas).
Collecting from store
You can collect goods from our store anytime. However, please call us to confirm the day and time you would like to collect so we can have your items and paperwork ready for collection.
- Weekday collections - Monday to Friday from 9am to 5pm (excluding Bank Holidays and Christmas / New Year shutdown)
- Weekend Collections - We aim to be as flexible as possible and are normally available to open at weekends for anyone wishing to buy or collect equipment on a Saturday or Sunday (we will endeavour to open the office, just call us to ensure it is possible on the day you wish).
We strive to offer you excellent quality and value for money at all times. Whilst we try to be as flexible as possible with returns, we have to be aware of the safety critical nature of many of our products, and the need for us to guarantee the safety, quality, maintenance and storage of these products.
For the safety of all our customers and in line with all other professional suppliers of Personal Protective Equipment (PPE) / Personal Fall Protection Equipment (PfPE), we are ordinarily unable to exchange or issue a refund for any PPE / PfPE such as ropes, harnesses, helmets, descenders, ascenders, karabiners etc once the items have left our premises, or in the case of orders sent out by post or courier, received by you. This does not apply:
- to faulty or damaged goods
- if the description on the website is incorrect or misleading
If we have sent you the wrong item(s) please contact us as soon as possible (latest within 24 hours of receipt of your order) so that we can note our records and try to correct the error.
Returned item(s) must:
- be adequately packaged to avoid damage in transit
- be in the original and undamaged manufacturers packaging
- have the tags / labels still attached and instructions enclosed
- be returned to us at your own expense
- be received by us within 7 days
We will not be able to accept return of any product that does not meet these criteria.
In certain other limited circumstances, we may be willing to offer an exchange or refund. Please contact us within 24 hours of receiving your order. If we agree to the return, we require the item(s) to be in exactly the same condition that it left us i.e. in its original and undamaged manufacturers packaging and with the tags / labels still attached and instructions enclosed. If the tags / labels have been removed then the item is not returnable under any circumstances.
Goods accepted back for any reason other than:
- your cancellation Rights
- an error we have made
- the item is faulty or damaged,
will be subject to a 15% inspection fee, as we are required to complete a full PPE inspection on the item before it can be deemed suitable for resale, even when an item is returned to us unused and has seemingly not been removed from its packaging. We will send the item back to you if you fail to take reasonable care of the goods before they are returned to us, or you have used insufficient packaging and this results in damage. You are responsible for the item(s) until it reaches us. We therefore recommend that returns are sent recorded delivery with insurance paid. You are responsible for the cost of returning the item(s).
Once the item has passed the formal inspection, we will refund the cost of the goods minus the 15% inspection fee. We will issue a refund within 30 days.
Goods made to your specification (including rope cut to length) or are personalised / logo'd cannot be returned. We are unable to accept return of clothing (including boots), products on our website marked as non-returnable or products not on our website, as these are non-stock / special order items.
Your right to cancel - Online sales - private individuals
You have the Right to cancel, from the moment you place your order, if:
- you bought them from us online
- your goods are worth more than £42
You must email us at email@example.com telling us that you wish to cancel the contract.
You do not have the Right to cancel if:
- your goods are worth £42 or less
- 15 days have passed since you received your order
- the goods were made to your specification (including rope cut to length) or personalised / logo’d
- the order was made on behalf of a company, business, Government department or Local or Public authority
- you did not email us
Returned item(s) must:
- be returned to us no later than 14 days after the day on which you notified us of your wish to cancel
- be adequately packaged to avoid damage in transit
- have the tags / labels still attached and instructions enclosed
- be in the original and undamaged manufacturers packaging
- be returned to us at your own expense
We will not be able to accept return of any product that does not meet these conditions.
The item(s) remain your responsibility until they are received by us. We:
- recommend that all items returned to us are sent recorded delivery with insurance paid (as a minimum)
- may make a deduction from the refund for loss in value of any goods supplied, if the loss is a result of unnecessary handling by you
- will issue a refund within 14 days of receiving the goods
This Right to cancel only applies to private individuals residing in the British Isles and the European Union. Cancellation ends our obligation to perform the contract.
You can cancel outstanding orders or items at any time. If you've already made payment, an alternative product or refund in full for the item(s) concerned will be offered.
Cancellation - Not private individuals
You do not have the Right to cancel your order. However, please call us on 01484 768277 or email us on firstname.lastname@example.org and we will consider each request on its own merits, as long as the goods have not been despatched. Your order cannot be cancelled once the goods have been despatched.
You can cancel outstanding orders / items at any time. If you've already made payment, an alternative product or refund in full for the item(s) concerned will be offered.
Orders for goods made to your specification (including rope cut to length) or are personalised / logo'd cannot be cancelled. We are unable to cancel orders for clothing (including boots), products on our website marked as non-returnable or products not on our website, as these are non-stock / special order items.
Due to an increase in the level of international fraud we have implemented stringent security procedures for all overseas orders: your IP address and full details are logged by us; all orders are carefully assessed for their validity and all credit card payments are checked by the fraud protection team of our card services provider. In most instances we will only send goods to the address at which the credit card is registered. In addition, no goods will be sent until full payment has cleared.
Please note! Orders from outside of the UK may be liable for customs or excise duty or tariffs upon receiving the goods according to the customs and excise regulations in that country and any charges are the responsibility of the customer. We advise you to contact your local Chamber of Commerce to ascertain if you may be charged any import tax on your items (Australia for instance attracts import tax for orders over $1000 Australian dollars). If you fail to pay the charges, and the courier we use returns the goods to us, then you will be liable for any associated charges for doing this (the cost of the return and / or any charges we have incurred to clear the items through your customs, plus a 20% restocking fee).
All products offered are guaranteed for a period of twelve months, unless otherwise stated, from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse. In the event of a warranty claim, please return the item with a copy of the original receipt to our customer service department.
IMPORTANT NOTE: Rope access and rope rescue, water rescue, climbing, mountaineering, caving, canoeing and any similar work / adventurous activities are potentially hazardous. Even the correct selection, maintenance and use of equipment cannot eliminate danger. Any person using equipment bought from Abaris International Ltd is personally responsible for learning the correct techniques involved, assumes all risks and accepts responsibility for any damages or injuries of any kind, including death. Abaris International Ltd staff can only offer advice on products and in no way should this be a substitute for instruction / training. It is the responsibility of the buyer to ensure that all technical data and instructions provided with the product by Abaris International Ltd is supplied to the end user.
Trade / Credit Accounts Holders
Trade customers, public sector organisations and other professional groups can apply for a trade / credit account with Abaris International Ltd, please contact us to discuss. Trade customers benefit from lower prices on most items and credit terms (if applied for and approved).
Where credit has been given but our trade credit account forms have not yet been completed / received by us, the following payment / credit and ownership / liability terms apply (Note: Approved Trade / Credit account holders will have signed to comprehensive terms sent with the account opening forms):
Payment / Credit notes
i. Latest payment date is 30 days from the date of invoice.
ii. Payment by credit card may be subject to a 2% surcharge.
iii. Every time a cheque, standing order or banker’s order fails to clear the Buyer’s bank on presentation we will separately surcharge the Buyer’s account.
iv. We understand and reserve the right to exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.
v. If any payments due to Abaris International Ltd are not made on the due date Abaris International Ltd reserves the right to suspend any or all the deliveries of goods ordered by the Buyer and/or by notice in writing to the buyer to cancel the contract without being liable for the consequential loss.
vi. If payment is received without instructions as to which invoice it should be matched against, it will be matched against the oldest invoice(s) on the account.
vii. We expect customers to whom a credit note has been issued to claim the credit within 6 months. Where an account has been dormant for more than 6 months, we will write off any credit notes.
viii. Accounts that lie dormant for a minimum of twelve months may be closed. Abaris International Ltd reserve the right to make an administration charge for any subsequent reinstatement.
Ownership of the goods / Liability for Trade / Credit account holders
i. Ownership of the goods remains with Abaris International Ltd until Abaris International Ltd has received cleared funds in full of the price of all the goods.
ii. All risk in the goods passes to the Buyer upon delivery. The Buyer must take all necessary protection of the goods including insurance until full payment is received.
iii. Until full payment as defined in clause i. has been received at Abaris International Ltd, the Buyer will hold the goods supplied on unpaid invoices in such a way that in the event of prior resale Abaris International Ltd shall be entitled to the proceeds of such a sale.
iv. The Buyer shall store all goods not paid for in full so that they are clearly shown to be the property of Abaris International Ltd. The Buyer must maintain records of the location of the goods so they remain easily identifiable.
v. Goods are supplied subject to the understanding that the credit Buyer authorises Abaris International Ltd to enter the Buyer’s premises in order to repossess goods for which full payment has not been received and all costs and expenses reasonably incurred by Abaris International Ltd shall be paid by the Buyer.
vi. Abaris International Ltd is not liable to the Buyer for any Loss, expense or damage of any kind (direct, indirect, financial or consequential and whether arising from negligence or otherwise) arising from the supply, purported supply, failure to supply or from the Buyer’s use, possession or re-sale of the Goods.
vii. No employee of Abaris International Ltd is liable to the Buyer in any circumstances for any loss, expense or damage of any kind (direct, indirect, financial or consequential and whether arising from negligence or otherwise) arising from any act or omission of his during the performance of his employment or other duties.
Some of the script and images on our website has been designed by Abaris International Ltd are subject to copyright. Abaris International Ltd will take action against any individual or company which infringes this copyright under the Copyright Designs and Patents Act 1988.