Delivery Schedule and Details
We pride ourselves on our rapid service and aim to despatch all orders promptly. The majority of orders placed before 3pm Monday to Friday are sent out the same day as the order is received and delivered the next working day - See below for information on timed and weekend deliveries (This is dependent on stock availability, we will contact you on the rare occasion something is out of stock). Orders to the Highlands, Islands may be a two day delivery and overseas will be longer. Please also note that our cheaper non-courier delivery (via Royal Mail) can take in excess of 3 days. For time-critical orders we advise calling us so we can process the order as a matter of urgency and confirm the delivery schedule. We cannot be held liable for any consequential loss caused by late delivery, or failure to deliver.
Please note that orders placed after close of business Monday to Thursday will be processed the next day. Orders placed after close of business on a Friday or at a weekend will be processed on the Monday.
If you opt for courier delivery you will receive an email or text on the day we dispatch your order informing you that it is enroute, and a further email or text at around 7:30am on the morning of the day of delivery, giving you a 1 hour window when your delivery will arrive.
For operating efficiency we reserve the right to send your order via courier rather than Royal Mail (you will not be charged any additional amount for this upgrade).
Please allow slightly longer for the busier periods at Christmas and during the sales. All goods are subject to availability and in the event we are unable to supply your goods within thirty days you will be informed immediately and advised of the expected delivery date. Outstanding orders / items can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given.
*Free delivery offers are limited to mainland UK and do not generally include the Highlands, Islands etc.
Timed deliveries / Saturday & Sunday deliveries
We are able to arrange timed deliveries (pre-1030am / pre-12) and deliveries at weekends (Saturday pre-1030am / pre-12 and Sunday anytime). Some of the timed delivery options are available via the website, for others including a Sunday delivery, please call the office for a confirmed price and to arrange the alternate delivery. Important Note: Timed deliveries are subject to stock availability (we will contact you if any of your order is not in stock so you can confirm if you would like us to split the delivery) and must be placed by 3pm Monday to Friday (after 3pm please call us as you may still be able to catch our couriers).
Low delivery charge guarantee
If you get to the basket stage of the order process and feel that our delivery charge is too high, then simply contact us and we will look to reduce this, possibly by opting for a slower delivery service (normal deliveries are next day - except for the highlands, islands etc)
Goods will be delivered, by our appointed carrier, to the address given by you on the order form. It is important that this address is accurate. In most instances the parcel will not be left without a signature. If you ask for your delivery to be left somewhere without a signature then this is done at your own risk, we will not be liable for the theft / loss of your package. Please provide us with a delivery address where the parcel can be signed for between the hours of 8:00am and 6:00pm. We are happy to arrange delivery to your place of work if this is convenient. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by our appointed carrier.
You can view your postage cost at the My Basket stage by simply entering your delivery postcode and country into the calculate delivery cost section. Should any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then you must notify us within seven working days of receipt. If we receive no such notification, you will be deemed to have accepted the items as satisfactory.
Collecting from store
Items can be collected from our store anytime from Monday to Friday from 9am to 5pm (excluding Bank Holidays and Christmas / New Year shutdown). Please call us to confirm the day and time you would like to collect so we can have your items and paperwork ready for your arrival. Weekend Collections - We aim to be as flexible as possible and are normally available to open at weekends for anyone wishing to buy / collect equipment on a Saturday or Sunday (we will endeavour to open the office, just call us to ensure it is possible on the day you wish).
Cancellation and Returns Policy - Non trade customers
We hope you will be completely satisfied with every purchase made from Abaris International Ltd as we strive to offer you excellent quality, value and service at all times. Whilst we try to be as flexible as possible with returns, we have to be aware of the safety critical nature of many of our products, and the need for us to guarantee the safety, quality, maintenance and storage of these products.
In line with all other professional suppliers of Personal Protective Equipment / Personal Fall Protection Equipment and for the safety of all our customers, we are ordinarily unable to exchange or issue a refund for any personal safety equipment such as ropes, harnesses, helmets, descenders, ascenders, karabiners etc once the items have left our premises, or in the case of orders sent out by post / courier, received by a customer. This does not apply to any item which has arrived faulty or damaged, or if the item has been dispatched as ordered, but is unwanted due to the description on the website being incorrect or misleading.
If we have sent you the wrong item please contact us as soon as possible (latest within 24 hours of receipt of your order), and subject to the time of day we are made aware of our error, we will endeavour to send the correct item out to you the same day, and arrange delivery of that item and collection of the wrong item the next day (slightly longer for Highlands and Islands and overseas). The item needs to be in its original and undamaged packaging and with its tags / labels still attached. We will not be able to accept return of any product that does not meet these criteria.
In certain other limited circumstances we may be willing to offer an exchange or refund, but need to be notified within 24 hours of you receiving the goods and require the product to be in exactly the same condition that it left us i.e. in its original and undamaged packaging and with the tags / labels still attached. If the tags / labels have been removed then the item is not returnable under any circumstances. Any goods accepted back for any other reason than we have made an error or the item is faulty, will be subject to a 15% inspection / re-certification fee, as we are required to complete a full PPE inspection on the item before it can be deemed suitable for resale, even when an item is returned to us unused and has seemingly not been removed from its packaging. Once the item has passed the formal inspection we will refund the cost of the goods minus the 15% inspection / recertification fee. Goods must be returned to us at your own expense and must be adequately packaged to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, or have used insufficient packaging to return them to us and this results in damage or deterioration, the item will be returned back to you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum.