Cancellation and Returns Policy
We hope you will be completely satisfied with every purchase made from Abaris International Ltd as we strive to offer you excellent quality, value and service at all times. Whilst we try to be as flexible as possible with returns, we have to be aware of the safety critical nature of many of our products, and the need for us to guarantee the safety, quality, maintenance and storage of these products.
In line with all other professional suppliers of Personal Protective Equipment / Personal Fall Protection Equipment and for the safety of all our customers, we are ordinarily unable to exchange or issue a refund for any personal safety equipment such as ropes, harnesses, helmets, descenders, ascenders, karabiners etc once the items have left our premises, or in the case of orders sent out by post / courier, received by a customer. This does not apply to any item which has arrived faulty or damaged, or if the item has been dispatched as ordered, but is unwanted due to the description on the website being incorrect or misleading.
If we have sent you the wrong item please contact us as soon as possible (latest within 24 hours of receipt of your order), and subject to the time of day we are made aware of our error, we will endeavour to send the correct item out to you the same day, and arrange delivery of that item and collection of the wrong item the next day (slightly longer for Highlands and Islands and overseas). The item needs to be in its original and undamaged packaging and with its tags / labels still attached. We will not be able to accept return of any product that does not meet these criteria.
In certain other limited circumstances we may be willing to offer an exchange or refund, but need to be notified within 24 hours of you receiving the goods and require the product to be in exactly the same condition that it left us i.e. in its original and undamaged packaging and with the tags / labels still attached. If the tags / labels have been removed then the item is not returnable under any circumstances. Any goods accepted back for any other reason than we have made an error or the item is faulty, will be subject to a 15% inspection / re-certification fee, as we are required to complete a full PPE inspection on the item before it can be deemed suitable for resale, even when an item is returned to us unused and has seemingly not been removed from its packaging. Once the item has passed the formal inspection we will refund the cost of the goods minus the 15% inspection / recertification fee. Goods must be returned to us at your own expense and must be adequately packaged to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, or have used insufficient packaging to return them to us and this results in damage or deterioration, the item will be returned back to you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum.